Keeping South Africa’s youth “in” with the latest and coolest trends and style advice.
Founded as Citymob in November 2010, Superbalist was relaunched in November 2013 as an online style destination for young South Africans. Superbalist then caught the attention of online retail giant Takealot, who acquired the website in August 2014. Like most of the biggest online retailers in the country, Superbalist is based in the Mother City.
Superbalist styles itself as a South African youth culture online fashion destination with a lineup of the best brands in apartment and women’s and men’s fashion. Superbalist lists the latest and coolest sneakers, dresses, accessories, denim, shoes, homeware and gadgets from over 500 brands.
As usual with online retailers you need to create a free account and there is the usual e-mail newsletter you can subscribe to – or not. This is fortunately fairly painless and you can choose to sign in with Facebook.
Superbalist is offering R250 off your first buy over R600 if you open an account. You can also set up customized gift vouchers to give to your friends.
Payment options include EFT, Credit & Debit Cards, SnapScan, Mobicred, Discovery Miles and eBucks.
Superbalist promises free delivery on orders over R350 (with conditions). One of the strengths of Superbalist is the wide range of delivery choices and (for a price) they have same day and express delivery options (depending where you live). There is also an option to collect your order at a Takealot pickup point. You are able to track the status of your order through your account.
Returns are within 30 days and their returns policy as the same as parent company Takelot – box the goods up in the original packaging and arrange the return in your account. A courier then collects the goods for return and you they are replaced or you are credited (with a credit code on your account). The courier fee for all this is free (with the usual T&C’s). Superbalist also upholds any manufacturer guarantees on goods that are defective.
Superbalist supplies help in abundance with Online Live Help, a Call center, a Help Center and a FAQ page – the first two during office hours only.